Refund & Cancellation Policy

Last updated: November 2026

Please read this policy carefully before you buy any course on Rickey's Spiritual Journey. By making a payment, you agree to this policy.

1. No refund policy

All our courses are digital. After payment, you get access to the course right away. Because of this, we do not give refunds and we do not cancel an enrolment once it is active. This applies if you change your mind, buy by mistake, do not have time, or do not like the course.

Please read the course name, description, duration and level on the course page before you pay. If you have a question, write to us at info@rickeyspiritualjourney.com before you buy.

2. The only exceptions

We will look at a refund request only in these cases:

Money taken more than once: your money was deducted two or more times for the same order or the same course.
Payment failed but money was deducted: your bank account, card or UPI app shows a deduction, but the order shows "Failed" or "Pending", and you did not get access to the course.
Paid but no access: your payment shows as successful at your bank, but the course is still not unlocked in your account, and we cannot fix it.

Every other request will be declined.

3. Wait 48 hours before you write to us

When a payment fails, the money is often returned to your account by your bank or the payment partner automatically. This can take some time. So please follow these steps:

Check your My Learning and Payment history pages. Open the order and press Check again if it shows "Pending". Many pending payments turn into "Paid" after a short time.
Wait for 48 hours from the time of the payment.
If the money has not come back to you after 48 hours, and you still do not have access, send us an email as described below.

Emails sent before 48 hours have passed may not be answered. Please do not make the same payment again and again while you wait. This is the most common reason for double deduction.

4. How to send your request

Send an email to info@rickeyspiritualjourney.com from the same email address you use on our website. Use the subject line: Payment issue - your order number. Please write all the details below in the email. A request with missing details will take longer, or may be rejected.

Your full name, registered email address and phone number
The order number (it starts with "ORD") and the course name
The date and time of the payment
The amount that was deducted, and how many times it was deducted
The payment method used (UPI, debit card, credit card or net banking)
The transaction ID or UTR number from your bank or payment app
A short description of what happened (for example: "money deducted twice" or "money deducted but order failed")

5. Payment proof you must attach

Please attach clear proof with your email. Without proof, we cannot start the check.

A screenshot of the payment success or failure message from your payment app or bank
Your bank statement or passbook entry (or card statement) that shows each deduction. You may hide any part that is not about this payment.
The transaction ID / UTR / reference number for each deduction
A screenshot of your order page on our website, showing the order status

Never send your card number, CVV, PIN, OTP or net banking password. We will never ask you for these.

6. What happens next

We will confirm that we received your email, usually within 2 working days.
We will check your order, and the payment record with our payment partner (PhonePe or Zaakpay). This can take up to 7 working days.
If your claim is correct, we will refund only the extra or wrongly deducted amount. If you paid once and the course was unlocked, you will keep the course and only the extra payments will be returned. If you paid and could not get access, we will either unlock the course or refund the amount. We will tell you which one.
Approved refunds are sent to the same account or method you used to pay. After we approve it, the money usually reaches you in 5 to 10 working days. Your bank may take some more time.

If your claim is not correct, or if the money has already been returned to you by your bank, we will tell you by email and no refund will be made.

7. Things that are not covered

Fees or charges taken by your bank, card company or payment app
Currency or conversion differences
Payment problems caused by a wrong card or bank detail, a weak internet connection or a device problem, when the money was not deducted
Courses where access was already given and used
Requests made without payment proof
Requests made after 30 days from the date of payment
Closing of an account because of a breach of our Terms & Conditions

8. Cancellation

You can stop using a course at any time, but the fee will not be returned. If we have to cancel or change a live batch, we will tell you by email and offer you a place in another batch of the same course, or a full refund for that batch only.

9. Contact us

For any payment problem, write to info@rickeyspiritualjourney.com. Please use simple, clear words and add all details and proof in one email, so we can help you faster.